Question

Printers & Stationers

The Box Store

What are your payment terms?

Net 30 Days

Net 25 days and overdue interest is always charged. No exceptions

Do you offer free delivery?

Free delivery on all orders – No minimum order amount

$50 minimum for free delivery. Some items may be excluded.

Who delivers my orders?

All deliveries are made by our own drivers – delivered exactly where you want it.

Couriers, or 3^rd party delivery companies

What about furniture deliveries and installations?

Furniture setup and installation is included at no additional charge and is completed by our own furniture installers.

Installation is an additional charge or not included at all. In some cases installation is relegated to a 3^rd party.

What products are available?

Our catalogues represent a fraction of available products. We can source and deliver virtually any office product available in the marketplace.

What you see is what you get. If it’s not in their catalogue, you can’t get it.

What if you don’t have something in stock?

If we don’t have it, we’ll back order it and get it for you quickly. No need to reorder

If it’s not in stock, it’s not backordered. You have to remember to reorder it.

What item number do I use?

We use the actual item number as printed right on the item by the manufacturer. We can also cross reference UPC numbers and even some of our competitors’ numbers

The box store uses a arbitrary 5 or 6-digit item numbering system. It’s not related to the manufacturer, which creates confusion.

How is your catalogue organized?

Our catalogue is alphabetically organized. "B" for binders. "E" for envelopes. Fast and effective searching means increased productivity for you.

Organized according to product group, which can appear anywhere throughout the catalogue, increasing searching time and reducing your real productivity.

Do I have to use my account number when ordering?

We call our customers by name. When you call us, all you need is your company name and address

You must know your 10-digit catalogue code, your 10-digit customer number and your 9 digit payment card number every time.

How do I get an account set up and how long does it take?

For most companies all we require is your name, address and telephone number, and your account is usually set up that day.

You must complete a detailed account application and then wait 4-6 business days for an approval amount that might not support your purchasing requirements

Who handles your orders, deliveries, installations, credit and collections?

All points of contact are handled seamlessly, all by Printers & Stationers employees – no third parties

Orders are handled by the box store staff, but deliveries, installations, and even credit and collections are handled by third parties.

Do you provide outside sales support?

Absolutely. We provide trained sales professionals to support your business success for the long term.

Sales people are trained to open your account only, with no mandate to revisit your company. This makes it difficult to build a true business relationship.